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+91-9355448700, 9319854411 sales@excelict.com

Feature-rich, affordable customer support software

An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.

Freshdesk is a cloud-based social customer support software used by over 5000 businesses every day to win the love of their customers. With a full-service helpdesk, complete with robust ticketing, powerful automations, multi-channel support capabilities, knowledge base, and integrated community forums, Freshdesk allows business to take their support to customers wherever they are.

Freshdesk helped us do all we want to do in our support, including the custom integration that lets us
bring in customer info from our own CRM. The ‘Freshdesk’ platform has resulted in elimination of multiple communication points with the customer & has also provided us with an option to aggregate leads.

Features of Freshdesk

Self Service

Create a self service experience that supports your brand and improves customer satisfaction.

Customization

Customize your support portal and make it an extension of your brand. Define workflows to suit the way that your team works.

Ticketing

Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.

Security

At Freshdesk, we take security seriously and we are committed to running a secure, reliable and available helpdesk.

Collaboration

Freshdesk helps you work together with team members from across the company to provide quick and consistent answers to your customers.

Reporting

Freshdesk’s reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.

Trusted by 150,000+ businesses

See Product details here Freshdesk Page 

Get in touch with us

Call us:  +91- 9355448700,  9319854411 .  Emailsales@excelict.com