Feature-rich, affordable customer support software
An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.
Freshdesk is a cloud-based social customer support software used by over 5000 businesses every day to win the love of their customers. With a full-service helpdesk, complete with robust ticketing, powerful automations, multi-channel support capabilities, knowledge base, and integrated community forums, Freshdesk allows business to take their support to customers wherever they are.
Freshdesk helped us do all we want to do in our support, including the custom integration that lets us
bring in customer info from our own CRM. The ‘Freshdesk’ platform has resulted in elimination of multiple communication points with the customer & has also provided us with an option to aggregate leads.
Features of Freshdesk
Self Service
Create a self service experience that supports your brand and improves customer satisfaction.
Customization
Customize your support portal and make it an extension of your brand. Define workflows to suit the way that your team works.
Ticketing
Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.
Security
At Freshdesk, we take security seriously and we are committed to running a secure, reliable and available helpdesk.
Collaboration
Freshdesk helps you work together with team members from across the company to provide quick and consistent answers to your customers.
Reporting
Freshdesk’s reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Trusted by 150,000+ businesses
See Product details here Freshdesk Page
Get in touch with us
Call us: +91-11-40849249, +91-9355448700, 9319854411.Email: sales@excelict.com